FAQ

Here we have provided answers to some of our most commonly asked questions. We have grouped the questions by category for your convenience.

If you still have an unanswered question then we would be happy to hear from you. You can either call us on this number: Tel. (+27)11 083 5150 or (+27) 72 252 0945 or email to info@sigmadoors.co.za

or use our contact form under ?CONTACT US?.

Browsing and Placing an Order

There are three ways of searching for products on our site. First, you can search by using ?Categories? which are located on the left-hand side of the screen. This will either take you to product sub-categories or directly to the relevant products. Secondly, you can click on the ?PRODUCTS? tab in the top menu bar and access the drop down list of product and its sub-categories. This method will yield similar results as the Categories search method.

Alternatively, you can just enter a product code into the search field (situated at the very top of your screen). This method is ideal if you have standard window or door codes from architectural plans or a schedule of materials. Under normal circumstances, architects will issue a Window or Door Schedule which will contain standard product codes for each window or door. These are the codes you can insert in the search field to find the product you need. Should the codes you have vary from the one?s used on the site, please do not hesitate to contact us.

Please check our colour samples in the Technical section of the website click here.

Can I obtain a written quotation first before concluding the purchase?

Yes! At Sigmadoors we have made it simple for you to shop online. Simply put all your products onto your Shopping Cart, then print the contents of your Shopping Cart and you?re done! Once you have decided to make a purchase, just go back into your Shopping Cart and proceed to CHECKOUT!

We are continually developing our website, if something is not yet listed it may be available on our stock or at our manufacturing. Please enquire by contacting our customer service who will check and ensure that the items are made available to you ? our email address is info@sigmadoors.co.za.

 

Ordering is very easy. You can simply browse through a variety of windows and doors that we offer online. Once you find the product that you like. You can place the order on that page using our online shopping cart by clicking on ?CHECKOUT? and following all the prompts or you can use one of the alternative methods below.

1. Call one of our Service Representatives on:-

Tel. (+27)11 083 5150 or (+27) 72 252 0945

Monday ? Friday8:00am – 4:00pm South African Time (GMT+2)

2. Email your order request to:-

info@sigmadoors.co.za

NB. All Purchase Orders other than those concluded directly online, must be accompanied by a proof of bank deposit for the total amount issued at the time of ordering. Our banking details are as follows:

Sigma Doors

First National Bank

Sunninghill Branch

Br Code ? 251650

Acc No. – 62734174957

International Swift Code: FIRNZAJJ

Please note that placing your order online is faster, safer and more efficient. It will ensure that your delivery address, billing address and item(s) ordered are correct.

Soon after you place an order, we?ll email you an Order Confirmation. Please hang onto this email so you have your order number and info handy. If you don?t see your Order Confirmation in your inbox, check your spam folder to make sure it didn?t get caught by a spam filter (ie. Junk Mail). If it?s not there, email us back and we?ll send you a new one. Your order will normally be dispatched within 7 (Seven) working days of placing the order. Should any circumstance arise where we cannot dispatch your order within this time limit, then our customer service representatives will contact you to re-schedule your delivery.

Yes, it will help us to stay in touch with you to facilitate the processing of your order in a fast and efficient manner.

Please send us a description and size of your requirements via email – Pictures, sketches or illustrations are more than welcomed. You can also just give us a call. We will try our best to help and if it warrants that we come out to you to take measurements, we will do so.

Installation

We only supply the products to you as is and it is your responsibility to obtain the services of an installer. However, depending on your location, Sigma Doors may suggest an installer that operates within your area. Alternatively you can also ask your builder if he is able to carry out the installation. In most cases builders are also well experienced to carry out the installations.

We use PayPal and PayFast modules on our site (Both are highly respected and secured third-party online payment gateways) to handle all credit and debit-card payments. We also accept direct bank deposit (Cash only) and EFT transactions. Remember that we will have to verify your payments and ensure that all funds have cleared before we can dispatch any products to you.

Delivery

Sigmadoors will either deliver or dispatch your order using whatever method you have selected when placing the order on the website. Please note that it is your duty to ensure that the correct information is provided to us with regard to your order ? at the time of placing the order, since any misrepresentation on your side will result in your order NOT being delivered.

We also advise you to group your items in one order. We cannot group two distinct orders placed separately, and delivery fees will apply to each of them.

Delivery

We offer a free delivery service on orders within a 20 km radius (Including Johannesburg, Soweto, Roodepoort, Sandton, Randburg, Fourways, Midrand, Centurion, PTA, East and West Rand) ? Min. 5 items. Free delivery on orders within 20km is not an offer but a permanent benefit for our customers.

Local delivery is to be defined by us at Sigmadoors. Any subsequent deliveries or deliveries outside the ?Local Area? will be charged at our discretion. Deliveries which are not covered or outside the 20 km radius will be charged a delivery fee which will be based on the value of the order and the distance they are to be delivered.

 

We also advise you to group your items in one order. We cannot group two distinct orders placed separately, and delivery fees will apply to each of them.

Delivery

Our delivery times vary by product. Our main concern is to deliver your order in a quick and safe manner, although we cannot guarantee that there will not be delays above and beyond our control. Average delivery periods for local orders is between 7 and 14 working days. We strongly suggest you set an installation date only AFTER your products have been delivered to you. Please consult with your sales representative or our customer service department for estimated delivery dates and times.

 

Local delivery is to be defined by us at Sigmadoors. Any subsequent deliveries or deliveries outside the ?Local Area? will be charged at our discretion. Deliveries which are not covered or outside the 20 km radius will be charged a delivery fee which will be based on the value of the order and the distance they are to be delivered.

 

We also advise you to group your items in one order. We cannot group two distinct orders placed separately, and delivery fees will apply to each of them.

Delivery

No specific delivery times can be given prior to the dispatch of products. Sigmadoors will confirm the delivery once the products are finalized and ready for dispatch.

One driver with an assistant will deliver your products directly to your door. Large items may require more ?manpower? on site to assist in offloading and storing the products.

You can cancel the order only if we have not yet dispatched the items, in the case of stock items. In the case of manufactured items, cancellation must be made before we make any subsequent orders from the manufacturer. After that we will be processing your order and cancellations are no longer valid.

Please note that at Sigmadoors we do not specialize in freight or exporting. Most road carrier companies deliver to major cities and towns within the Southern African Development Community (SADC) countries. Therefore, all freight to neighbouring countries (and beyond) is done by a third party and is between the carrier and the customer

The process of freight deliveries is simple: For SADC orders delivery is mostly road carriers, which means a freight company (whether arranged by Sigmadoors or yourself) will be delivering these items. To provide a higher level of service the carriers will work with you directly to arrange for a time and location for the delivery.

All Deliveries unless otherwise stated on your signed invoice are kerbside Deliveries. You may be living in a very rural area or in such a congested area that the freight company may not be able to get their truck into the area. This should be addressed when you call to set up your delivery with them, you may be asked to pick up your order from a local terminal. These options are up to you and any added cost will be paid by you. Sigmadoors is only responsible to get the order to the carriers of your choice. Sigmadoors accepts no responsibility for the location in proximity of the customer to the carrier?s delivery terminal.

Our goal is to have your purchase arrive as quickly as possible and in excellent condition.

Return Policy

We will only accept returns if it?s a result of our error such as:

? manufacturer?s defect

? damaged in transit (where goods were transported by us)

? delivered the wrong item or product

Any items returned must be complete in their original packaging and in full re-saleable condition. Credit will be given once Sigmadoors receives credit from the manufacturer. All return and damage claims must be made within 7 days of delivery.

Products

 

Aluminium windows compare very favourably to all other building materials. Aluminium provides for less maintenance because of its non-corrosive properties. It also does not shrink, swell or bend during harsh weather conditions. The combination of aesthetic appeal, energy efficiency, and low maintenance provides equal or better performance and is often more economical in the long run.